Sign up

FAQ

  1. Simply click the "Sign Up" button and follow the instructions.

  2. Simply click "Login" and then "Forgot your password?" and follow the instructions.

  3. Please contact our customer support team via live chat or email, who will be happy to help you.

  4. Please note, you can only create an account in your own name. It is not allowed to open accounts for someone else or work as an agent.

     

    Anyone who is more than 18 years of age and not resident of these countries:

     

    Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Cyprus, Democratic Republic of Congo, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Helena, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Portugal, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, South Sudan, Suriname, Swaziland, Slovakia, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe.

  5. Make sure you have filled in all the fields in the registration process correctly and that there are no errors. Please also note, that you are not allowed to have more than 1 account per person/IP/address or household.

     

    If you already have an account, but can't remember the password, then simply click Login > Forgot your password? and follow the instructions.

     

    You could also try to use another web browser, that can sometimes be the issue.

     

    If none of the above helps, you are more than welcome to contact our customer support team via live chat or email and we will be glad to help you.

  6. You need to activate your account either via email or mobile phone via the code that was sent to you, before you can login. If you have not received this code, please contact our customer support team, who will be happy to assist.

  7. Firstly, double check that you are using the right email address and account details to login.

     

    If you are unsure of your password, please click Login > Forgot your password? and follow the instructions.

     

    If you have tried to login several times using wrong details, it could be your account has now been temporarily locked for security reasons. Please contact our customer support team, who will be happy to assist.

  8. It is not possible to change your account details. Customer must contact KYC department

  9. In order to be able to withdraw, you will need to upload the following documents.

    A proof of identity which can be one of the following:
    - National ID
    - Passport 

    A proof of your residential address:
    - Utility bill (Phone/Internet, electricity, water) 

    A proof of funds:
    - Bank statement showing the transactions to Lapilanders stamped and validated by the Bank. 
    - A screenshot from your e-wallet account showing your deposit to Lapilanders

    Please note that scanned documents are not accepted. You can send us screenshots showing the Url and colored photos of the respective documents.

    All the documents must be uploaded to your gaming account and must be in jpeg, png or pdf format. Each file that you upload shall not exceed 3MB in size.
    To upload your documents please click on your Icon -> My profile - > Verify account tab -> Select the type of the document -> Choose file -> Verify.

    Kindly note that we will not accept documents sent via email.
    Lapilanders, at its own discretion, may ask from the client additional documents (e.g. selfies, etc.) regardless if his/her account has been previously verified by our KYC department. Remember that forgery is severely punished by law and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, Lapilanders reserves the right to send such documents to the appropriate regulatory authorities.

    If you have any further queries regarding verification progress, please send an email with your query at [email protected] and you will be informed accordingly.

  10. The verification procedures are there to protect from fraud, money laundering and identity theft.

     

    Any serious casino licensed with the relevant Authorities, must comply with these regulations, which are standard across the industry.

     

    All documents you send to us are stored in a safe environment and are only accessible by authorised personnel. Your documents and information will never be shared with a third party.

  11. No, once you have set the currency of your account, its not possible to change it.

  12. If you wish to close your account, please contact our customer support team, who will be happy to help you with this.

     

    Alternatively, you can set a cooling off period, where you will not have access to your account between 3 and 30 days. To set a cooling off period, go to Account > Limits.

  13. If your account was closed due to requesting a cooling off period for your account, we are unfortunately unable to re-open your account until the cooling off period has expired.

    If your account was closed temporarily on your request, please contact our customer support team who can help you re-open.

    If an account was closed permanently due to gambling problems, then the account can be reopened after the customer confirms full control of gambling and the cooling off period of 7 days elapses. 

    On the other hand if the account was closed for personal reasons, then the account can be reopened without any cooling -off  period.

  1. Sign up for an account and then make your deposit.

     

    On the deposit page, select the welcome bonus you would like and complete your deposit.

     

    As soon as your deposit goes through, the bonus will also be credited your account, so you have more funds to play with.

     

    If you are not seeing a welcome bonus option on the deposit page, it's most likely because you have already received it or because you are not eligible.

  2. New players who have not before registered an account with Lapilanders, might be eligible* for a welcome bonus.

     

    A welcome bonus is bonus money that Lapilanders gives you to get started, however please note that you need to make a deposit to receive a bonus and any bonus comes with terms and conditions, which you should familiarize yourself with or ask our customer support team via live chat or email.

  3. No, it will not be possible to make a withdrawal until the wagering requirement has been completed.

  4. Whenever you receive a bonus or freespins of any kind, they will usually come with a wagering requirement.

     

    An example could be a wagering requirement of x35.

     

    This means, that you have to play through your receive bonus amount 35 times, before you have turned your bonus money into real money, which can be withdrawn. In other words, if you have received €10 in bonus money with a x35 wagering requiement, you will need to bet/play for €350 before your bonus money turns into real money, which can be withdrawn.

     

    Please also note, that certain games does not count towards your wagering requirement. For more details, please read the full Terms and Conditions document.

  5. Once logged in, find the Rewards section on the main page, click "view more" and then "Active bonuses", here you can find all details about your active bonuses, including how much you have left to wager.

  6. If you have not yet started playing after receiving your bonus, it is possible to remove your bonus if done by mistake. Simply contact our customer support team via live chat or email to do so.

     

    If you have already started playing after receiving your bonus, it's no longer possible to cancel your bonus.

  7. At Lapilanders, there are different kinds of bonuses and they might have different terms and conditions, so we encourage you to always review the terms and conditions attached to the specific bonus available to you.

    However, as a general rule of thumb, please find below our standard terms:

     

    For welcome bonuses, they come with a x35 wagering requirement (unless otherwise mentioned), which must be fulfilled within 30 days.

     

    For freespins awarded, without making a deposit, wagering requirement is x50 (unless otherwise mentioned) and any winnings are capped at €50.

     

    For freespins awarded, after having made a deposit, wagering requiement is x50 (unless otherwise mentioned) but there is no winnings cap in place.

     

    We recommend reading the full Terms and Conditions for further information.

  8. A freespin is exactly what the word says - a free spin on a certain game title.

     

    If you have received or won freespins, they will normally be linked to a certain game. To use your freespins, simply open up that game and you will find the freespins waiting for you inside the game, most games will give you a notification like "You have 10 freespins" or similar when opening up the game.

     

    Please note freespins can expire, so if you don't see or get notified about your freespins when entering the game, they are most likely expired and any spins on the game will be deducted from your real money balance. We encourage you to ensure the freespins are available, before you start playing.

     

    If you have any questions, please contact our customer support team via live chat or email.

  9. Yes, freespins always have wagering requirements.

     

    For freespins awarded, without making a deposit, wagering requirement is x50 (unless otherwise mentioned) and any winnings are capped at €50.

     

    For freespins awarded, after having made a deposit, wagering requiement is x50 (unless otherwise mentioned) but there is no winnings cap in place.

     

    We recommend reading the full Terms and Conditions for further information.

     

  1. After you have logged in, simply click the deposit or balance button in the left menu and follow the instructions.

  2. Please make sure that all required fields are filled in correctly.

     

    Double check that you have available funds on the card or account you're trying to use.
     

    Check if your card or account have any restrictions or limits on online and/or international payments. Contact your bank or card issuer for more information.
     

    Try another web browser, sometimes this can help.

     

    If the above does not help, please contact our customer support via live chat or email.

  3. If your deposit was confirmed, the funds are on their way. Depending on the deposit method you have chosen, the time it takes before the funds reach your account vary. However, if depositing via card, most e-wallets or Trustly bank transfer, the funds should be available more or less immediately.

     

    If this has not happened, please wait a couple of minutes and then refresh your webpage. Alternatively, try and log out and back in.

     

    If your funds are still not visible, please check your bank account to double check that the funds actually has left your account. If they have, then please contact our customer support and we will immediately investigate this issue for you. Please note, we might ask you for screenshots from your bank account, clearly showing the funds have left your account.

  4. We may charge fees on withdrawals depending on the region (outside SEPA region)

  5. Minimum is 15 euros or currency equivalent

  6. No, you can only use a payment method registed to your own name. Any attempt to use someone else's card or account may lead to your funds confiscated, winnings forfeited and your account permanently closed, as we take payment security very seriously at Son's Of Slots.

  1. Playing at Lapilanders should be a fun and entertaining experience and real money gambling should always be done in a responsible way.

     

    A good way to stay in control is making use of the limits you can set on your account here at Son's Of Slots:

     

    - Deposit limit

    - Loss limit

    - Wagering limit

    - Session time limit

    - Cooling-off period

  2. If you set a deposit limit, you will be able to control the maximum amount you will be able to deposit.

     

    This amount can either be set per day (24 hours), per week (7 days) or per month (30 days).

     

    To set a deposit limit, go to your account and choose "Limits" and follow the instructions.

  3. If you set a loss limit on your account, you will be able to control the maximum loss you can experience in a set time period.

     

    You can set this limit per day (24 hours), per week (7 days) or per month (30 days).

     

    To set a loss limit, please go your account, then select "Limits" and follow the instructions.

  4. If you set a wagering limit, you will be able to control the maximum amount you will be able to bet.

     

    This amount can either be set per day (24 hours), per week (7 days) or per month (30 days).

     

    To set a wagering limit, go to your account and choose "Limits" and follow the instructions.

  5. With this limit, you will be able to set a maximum amount of hours per day that you be active on Lapilanders.

     

    To set a session time limit, go to your account and choose "Limits" and follow the instructions.

  6. When you set a cooling off period, you will not have any access to your account during this time and it will not be possible for you or Lapilanders staff to re-open your account during this period.

     

    You can set a minimum of 3 days and up to a maximum of 30 days.

     

    To set a cooling off period, go to your account and choose "Limits" and follow the instructions.

  1. Lapilanders is licensed by the Malta Gaming Authority.

    This can be confirmed via Malta Gaming Authority's website See License here

  2. Yes, Lapilanders uses the latest encryption technology to ensure all data transmitted or stored in our databases are secure.

  3. If you think someone might have access to your account, you should immediately login and change your password on your account settings page.

     

    It's always good practice to change your password regularly and to use a complicated password that does not contain information that is easy for others to guess i.e. your name, your address, your phone number, your date of birth etc. 

  1. This can happen if you loose internet connection or for some other reason loose connection to the game server. Unfortunately the nature of internet connections is that the signal strength goes up and down at various times of the day, depending on your location, country and many other variables.

     

    Should this happen, don't worry. The game server will remember everything and once you manage to re-connect, you can continue where you left of.

     

    If you had clicked the spin button and you lost connection while spinning, the game will automatically finish the game round and any winnings will be paid out your account anyway.

     

    You are always welcome to contact our customer support via live chat or email if you need further help.

  2. Not to worry. Each spin is saved in database and if you lose internet connection or the game gets interrupted in some other way, simply restore the internet connection, log out and back in or perhaps refresh the page. Then enter the game again and you will continue where you left of.

     

    If you were in the middle of a spin, the game will usually finish the game round automatically and any winnings you might have had, will have been paid out to your account as usual.

     

    You are more than welcome to contact our customer support via live chat or email should you need further information.

  1. Payments are processed in a time not exceeding 72 hours starting from the moment that the request has been approved by the Payments Department. Before the first payment is made to the User via electronic payment methods (e-wallets, instant bank transfers, etc.), the client is obliged to upload all necessary documents at the relevant section under My Account.

    Once our team has processed your withdrawal request, your chosen payment method determines how fast you will receive your money. If you are using certain e-wallets, the withdrawal will be more or less instant, once processed by Lapilanders. If you are withdrawing to your normal bank account, it can take up to 3-5 bank days before the funds are in your account, depending on which bank you use and how fast they are at processing payments.

     

    We suggest you wait 3 days. If you still haven't received your funds by then, please do contact our customer service team and we will be happy to help you with this.

  2. There can be several reasons for this.

     

    You have two balances with Lapilanders, one for real-money containing funds you have deposited yourself and one for bonus money, which you have received from Lapilanders as part of a bonus offer. By clicking the cashier to see your balance, you will be able to see how much is real money and how much is bonus money. Any funds listed in the bonus money balance are not able to be withdrawn, until you have fulfilled the wagering requirements attached to those funds. Once fulfilled, this balance will shift into your real-money account and can be withdrawn.

     

    When playing, you will always use your real-money balance first and then the bonus money balance, if you have received a bonus.

     

    If you have an active bonus on your account, for example if you made use of our welcome bonus when doing your first deposit, you have to fulfil the wagering requirements before you will be able to withdraw. Please go to your rewards section and select "active bonuses" - here you will be able to see how much you have left to wager before a withdrawal will be possible.

  3. Minimum is 25, depending on the method.

  4. There might be some fees on bank transfers outside SEPA region (around 20eur).